I am being double charged - personal account and family

Question

How do I manage this extra charge and cancel one?

was charged in dec $99 for personal and January for family

Answer 1

Log into your Microsoft account on this link and check if you see two separate Microsoft 365 subscriptions listed there.

https://account.microsoft.com/services/

If there are two separate subscriptions listed, you can use the steps provided on this link to check your eligibility for a refund and to cancel the subscription you do not need.

https://support.microsoft.com/en-us/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

If there is only one subscription listed, check the Billing and Payments section on your account to see if you can find the two payments listed there.

If not, try using the steps provided on this link using any Microsoft account you may have to find the second payment:

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Answer 2

To manage the extra charge and cancel one of your subscriptions, you should first determine which subscription you want to keep (personal or family). Here are the steps you can follow:

1. Turn off Recurring Billing: If you have recurring billing enabled for the subscription you wish to cancel, you need to turn it off first. You can do this by logging into your Microsoft account at account.microsoft.com/services.
2. Cancel the Subscription: After turning off recurring billing, you can proceed to cancel the subscription. You can find the cancellation option in your account settings under subscriptions.
3. Contact Microsoft Support: If you encounter any issues or need assistance regarding the double charge, it's best to contact Microsoft Billing Support directly. You can reach them by visiting the support page and following the prompts to chat with an agent or request a callback.

For more detailed instructions, you can refer to the Microsoft support articles on managing subscriptions and billing issues.

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References:

• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Cancel subscription - Microsoft Q&A