I think my account was hacked - Someone else is using my account

Question

Mi cuenta MSN, fue hackeada,
Nombre de cuenta, password, email de recuperacion, datos, fueron cambiados.

Tengo, los correos que muestran la cuenta original y fecha de los cambios, el codigo que se uso para los cambios, el correo que aparecío en mi cuenta, porque estaba mi cuenta original en mi celular, y allí quedo la fecha y hora de los sucesos.

necesito contacto soporte humano.

el formulario 2FA está en manos del atacante, ayuda!

Gracias

Answer 1

Hi! Sorry to hear about the problems you have with your account. Please fill out this form https://aka.ms/recovermyaccount

This is a form you can fill out that will go to a team specially equipped to handle scenarios like this, you should get an email response within 4 hours. The team on the other end will help work through this situation.

Answer 2

If your account has been hacked and you are unable to access it due to changes made by the attacker, the best course of action is to follow the official recovery process provided by Microsoft. Here are some steps you can take:

1. Use the Microsoft Account Recovery Form: Go to the Microsoft account recovery page and fill out the form with as much information as possible to prove your identity. Include details such as previous passwords, account creation date, and any other relevant information.
2. Contact Microsoft Support: Since you are looking for human support, you can try reaching out to Microsoft Support directly. They may have options for you to chat with a support agent who can assist you further. Look for the support option on the Microsoft website.
3. Check for Account Activity: If you regain access, immediately check your account activity for any unauthorized changes. This includes reviewing security settings and linked accounts.
4. Secure Your Account: Once you regain access, change your password to a strong, unique one and enable two-factor authentication (2FA) again if possible.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

Unfortunately, if the attacker has control over the 2FA settings, it may complicate the recovery process. Be persistent in your attempts to contact support for assistance.

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References:

• Hacked account - Microsoft Q&A
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A