email was hacked

Question

my email was hacked and they are on my account currently

Answer 1

Hi! The password change is a good start. You should also check that your contact methods remain the same here:

https://account.live.com/proofs/manage/additional

After that, close all your open sessions. You will need to log back in to all your devices, but it's safer this way:

https://account.live.com/proofs/manage/additional

After this, please review the next link to see if any apps that you don’t know have access to your account and delete them:

https://microsoft.com/consent

Finally, do this in Outlook from Edge:

Sign in to Outlook.com

Click on the gear icon (Settings) in the upper right corner.

Look for and open Mail settings.

Go to the Rules section and check if there are any rules you didn’t create. If there are any suspicious rules (for example: “forward everything to @.___” or “move everything to Deleted”), delete them immediately.

Also check in Forwarding and IMAP and make sure there are no addresses added. If there is one and it’s not yours, remove the forwarding.

Answer 2

If your email has been hacked and you suspect that the hacker is still in your account, here are some steps you can take to regain control:

1. Change Your Password: Immediately change your email password to a strong, unique one. If you cannot access your account to change the password, proceed to the recovery options.
2. Use Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Make sure to use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
3. Check Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
4. Secure Your Account: Once you regain access, enable two-factor authentication (2FA) to add an extra layer of security. Ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve any service problems. Be persistent in reaching out to their support team for help.