I have a fingerprint reader but windows does not see it.

Question

Greetings,

I have a fingerprint scanner and ca

n clearly see it on the laptop itself. Windows hello does not see it and neither does device manager (see pics). I have no idea why I cannot use it. I have a HP elitebook (see the pics). Let me know if you need more info. Thanks for any help you can provide.

Answer 1

Hi. I'm David, and I'm happy to help you.

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It appears that drivers are missing for some essential devices. Installing these drivers might allow Windows to recognize the fingerprint reader.

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I suggest doing the following:

• Go to the HP website using the link below, download the drivers indicated, and install them.

https://support.hp.com/us-en/drivers/hp-elitebook-830-g6-notebook-pc/26609813

Driver names: "Intel Chipset Installation Utility" and "Intel Serial IO Driver".

(You will need to expand the "Driver-Chipset" category to find the mentioned drivers.)

(Run the downloaded EXE file and follow the on-screen instructions to install the driver. Do this for each driver.)

• I noticed that the laptop BIOS is outdated. I suggest you update it by following HP's instructions. Since you are installing the latest drivers, it is recommended to also have an updated BIOS to avoid compatibility issues.

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After installing the suggested drivers and updating the BIOS, check if the fingerprint reader is recognized by the system.

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If the problem persists, please let me know.

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Feel free to ask any questions you may have.

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Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.