MTR on Windows - Logitech Presence Sensor Not Waking Meeting Room Devices

Question

My organization currently has 4 Logitech TAP w/CAT5 kits installed at our new head office in Toronto which are not detecting motion. I've already been in contact with Logitech Support, and after several runs at troubleshooting the TAP presence sensor is still not detecting motion. It's essentially for my daily meeting room checks to know that all meeting room devices are working correctly, prior to the first end user to make use of them. All but one of our meeting rooms currently are utilizing all Logitech meeting room devices, (ie, TAP w/CAT5 Kits, Rally Bar).

If anyone has come across this issue and found a permanent fix, please let me know at the earliest convenience.

Answer 1

Hello Michael Gibbons,

This issue is not related to Windows for Business or Windows 365 Enterprise. It is specifically tied to Logitech TAP meeting room hardware and its presence sensor functionality.

The TAP w/CAT5 kits rely on the embedded PIR presence sensor to detect motion and wake the system. When the sensor consistently fails to register activity, even after firmware and driver updates, the root cause is usually either a firmware-level bug in the TAP controller or a hardware fault in the sensor module itself. Logitech has acknowledged intermittent presence detection issues in certain TAP revisions, particularly when paired with Rally Bar setups, and their recommended path is firmware updates through Sync Portal or direct USB update packages. If you have already applied the latest TAP firmware and Rally Bar firmware and the issue persists, then the problem is not configuration-related but hardware or firmware-specific.

The permanent fix in most cases has been replacement of the TAP unit or sensor module under warranty, since the PIR sensor failures are not recoverable through software. Logitech support should escalate this to an RMA if repeated troubleshooting has failed. In the meantime, you can still validate room readiness by monitoring device health through Logitech Sync, which reports Rally Bar and TAP connectivity even if the presence sensor is non-functional.

I recommend pressing Logitech for escalation beyond first-line support, providing them with Sync logs and firmware versions. If they confirm the sensor hardware is defective, replacement is the only reliable resolution.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

Domic Vo.

Answer 2

Thank you Domic.

Everything that you mentioned previously is exactly as I've been working on recently. Logitech Support is already in the process of escalating the ticket to their Tier 3 team. More than likely, I have some TAP's onsite with faulty presence sensors which will not be the first instance. I appreciate your time and effort.