Random System Freeze, then restart

Question

Hello, I was on a Zoom call when this occurred but my system froze for a minute than just restarted.

Event viewer logged a dump file, and this is the file from the C:\Windows\Minidump that I found which matched the time the error was logged
https://drive.google.com/file/d/1_Gskd7PzZ0lwoMDQCb6LnRcsEiAXvX1O/view

Answer 1

Your minidump file indicates that it is the device driver on your AMD graphics card that is causing the system to crash, there is no other problem indicated on your system.

Completely remove the current AMD Graphics driver using the widely available free DDU utility, then restart your PC and go to the AMD website to download and install a couple of slightly older version of the AMD Graphics drivers they provide to try to find a version that is stable on your system.

Answer 2

It sounds like you experienced a system freeze followed by a restart, which can be frustrating. Since you mentioned that the Event Viewer logged a dump file, this indicates that your system attempted to capture information about the state of the system at the time of the freeze. Here are some steps you can take to troubleshoot and collect more data regarding the freeze:

1. Check the Memory Dump: Since a dump file was created, you can analyze it using tools like WinDbg or the Dump Check Utility (Dumpchk.exe) to verify that the file was created correctly and isn't corrupted.
2. Enable Complete Memory Dump: Ensure that your system is configured to create a complete memory dump. You can do this by going to System Properties > Advanced > Startup and Recovery, and selecting "Complete Memory Dump" under Write Debugging Information.
3. Check Virtual Memory Settings: Make sure that your virtual memory settings are properly configured. The paging file should be at least 100 MB larger than your installed RAM, and there should be sufficient free space on your system drive.
4. Use Performance Monitor: You can utilize Windows Performance Monitor to track system performance and identify any issues that may lead to freezes. This can help you gather data before the next occurrence.
5. Look for Hardware Issues: Sometimes, hardware issues can cause system instability. Check for any recent hardware changes or failures, and ensure that all components are functioning properly.

If the problem persists, you may want to consider reaching out to Microsoft support or checking forums for similar issues related to Windows 11 and system performance.

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References:

• Advanced troubleshooting for Windows freezes
• Overview of memory dump file options for Windows