Signin issues

Question

Computer did an update and must have created a password and today when I went to login its asking me for a password which I have no idea what it is as it was autogenerated. Without this password I have tried everything to login but unsuccessful and can't seem to talk to a real person at Microsoft which ia a joke!

Answer 1

Hi lorelei macpherson,

Welcome to Microsoft Q&A!

I understand how upsetting this is, especially when an update suddenly blocks access to your own PC. However, I need to clear up a few things first:

• Windows does NOT auto‑generate a password on its own in any cases.
• Windows 11 natively requires a Microsoft account and password/PIN.
• If you use a local account, this can be a password previously added.

1 - Recheck your Microsoft account

• On the sign‑in screen, look at the username.
• If it looks like an email address, it is a Microsoft account.
• If you forgot password > Recover your account with another device
• After resetting, restart the PC and sign in with the new password.

2 - Try other sign‑in options (if possible)

• On the sign‑in screen, select Sign‑in options.
• Look for PIN, password, or picture password icons.
• Try the other methods if you ever set one.

3 - If the account name is not an email but local account

• Enter any wrong password once.
• Select Reset password when it appears.
• Follow the instructions to confirm and reset password.

I know it’s frustrating not reaching a person, but password recovery is a security‑locked process and cannot be overridden. Let me know your account type and what exactly the sign‑in screen looks like so I can better help with this.

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Answer 2

If your computer has generated a password during an update and you are unable to log in, you may need to reset your password. Here are some steps you can try:

1. Use the Password Reset Option: On the login screen, look for a link that says "Forgot Password?" or a similar option. Follow the prompts to reset your password using your recovery email or phone number.
2. Account Recovery Form: If the password reset option does not work, you can fill out the account recovery form to regain access to your account. You can find this form at account.live.com/acsr.
3. Contact Microsoft Support: If you still cannot access your account, you may need to contact Microsoft Support directly. You can do this by visiting the Microsoft support page and selecting the appropriate options to get in touch with a support agent. Here’s a general way to contact them:
   • Go to the Microsoft Support page.
   • Type "recover account" in the search bar.
   • Scroll down and click on "Contact Support".
   • Follow the prompts to reach a support agent.

Unfortunately, I cannot assist with connecting you to a real person directly, but these steps should help you in resolving your login issues.

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References:

• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• My Microsoft account is blocked. - Microsoft Q&A