how fix my Outlook switching back and forth

Question

“In Outlook only, my screen keeps switching back and forth between the Drafts folder and the Inbox constantly.”with classic Outlook. I reinstall it and install it again but same issus. i have done all update without change

Answer 1

Hi @Nathalie Madec

Thanks for reaching out to the Microsoft Q&A forum.     

I did not experience this issue in my environment while using Classic Outlook Version 2601 Build 16.0.19628.20214. 

To understand your situation more clearly, may I clarify the following details? 

1/ Which Classic Outlook version and build are you currently using? 

You can confirm this by navigating to File > Office Account > About Outlook. 

2/ When did this issue begin? 

If you can recall any recent changes or adjustments on the device or in Outlook that might relate to this behavior, it would be helpful. 

In addition to the steps shared through the Q&A Assist, you may also try the following methods to see whether they improve the situation: 

• Reset the Outlook navigation pane: Press Windows + R, then enter: outlook.exe /resetnavpane  
• Create a new Windows profile: This allows you to check if the issue appears in a clean environment.  For step-by-step instructions, please refer to the guide here: Manage User Accounts in Windows - Microsoft Support 

I hope this information is helpful. If you have any updates or notice any changes after trying the steps, please feel free to share them with me. 

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Answer 2

If your Outlook is constantly switching back and forth between the Drafts folder and the Inbox, it could be due to several reasons. Here are some troubleshooting steps you can try:

1. Check for Add-ins: Sometimes, add-ins can interfere with Outlook's functionality. Try disabling any unnecessary add-ins to see if that resolves the issue.
2. Repair Outlook: Since you've already reinstalled Outlook, consider running a repair on your installation. You can do this through the Control Panel under Programs and Features.
3. Create a New Profile: If your user profile is corrupted, it might cause erratic behavior. Try creating a new Outlook profile and see if the issue persists.
4. Update Outlook: Ensure that you have the latest updates installed, as updates can fix bugs that may be causing this issue.
5. Check for Conflicting Software: Sometimes, other software running on your computer can conflict with Outlook. Make sure your antivirus software is up to date and not interfering with Outlook.

If these steps do not resolve the issue, you may want to consult the Microsoft support forums for further assistance.

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References:

• Outlook not responding error or Outlook freezes when you open a file or send mail
• Resolve deployment issues in the new Outlook for Windows