I can't use windows 11 I purchased yeaterday

Question

I purchased windows 11 (download) yesterday and I can't use it. How can I get a refund because it s not needed.

Answer 1

Hello William Stark, welcome to Microsoft Q&A forum.

To request a refund, you can contact Microsoft Support at https://support.microsoft.com/contactus.

If you'd prefer to troubleshoot the issue before requesting a refund, feel free to describe what's happening when you try to use Windows 11 and the community can take a look.

Answer 2

To request a refund for your Windows 11 purchase, you can follow these steps:

1. Go to the Microsoft Support page.
2. Sign in to your Microsoft Account.
3. Select the product you need help with (in this case, Windows 11).
4. Click on "Get Home support" and describe your issue.
5. Navigate to the "Contact Support" tab and select "Billing and Payment updates."
6. You can then choose to chat with a support agent or request a call.

Since this is a community forum, it's best to contact Microsoft directly for assistance with your refund request.

---

References:

• Request a refund - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A