Sign in not working

Question

Why can’t I sign in to authentication if I’m installing the app

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Moved from Microsoft 365 and Office | Other

Answer 1

If you are unable to sign in to the authentication while installing the app, it may be due to several reasons related to the app's configuration or your device settings. Here are some potential issues to consider:

1. Incorrect Configuration: Ensure that the app is configured correctly for authentication. If the redirect URI in the configuration file does not match the one generated with the package name and signature hash, authentication will fail.
2. Device Settings: If you are using a mobile device, check the settings related to app permissions and background activity. For instance, on Huawei or Honor devices, you may need to adjust the app launch settings to allow the authentication app to run properly.
3. Security Software: If you have security software installed on your Windows device, it may interfere with the sign-in process, causing intermittent prompts or a blank authentication screen.
4. Browser Issues: If you are signing in through a web browser, ensure that the browser meets the requirements and that the app's URL is added to the trusted sites.
5. Account Issues: Make sure your account is enabled for sign-ins, not locked out, and that your password is not expired. Additionally, check if Multi-Factor Authentication or Conditional Access policies are blocking access.

If these steps do not resolve the issue, you may need to consult your IT department or help desk for further assistance.