I never received my 0365 family subscription,

Question

On Feb 20, 2026 I had ordered Microsoft 0365 Family through my workplace discount program for a total of $98.27. The reference number is 24011346051100137103727. It was charged to my card ending in ...5021

I didn't receive anything in my subscription account and now wish to cancel due to the hassle (I've spent hours trying to figure things out). I will go another route, but ask for a refund immediately.

Thank you, Steve Silverman

Answer 1

Hey there! Nice to meet you!

You may check if the subscription is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance with your subscription status:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To address your issue with the Microsoft 365 Family subscription, it seems that you have not received the subscription after being charged. To resolve this, I recommend contacting Microsoft Support directly for assistance with your refund request and to investigate the status of your subscription. You can follow these steps to reach out to them:

1. Visit the Microsoft Support website.
2. Sign in with your Microsoft account associated with the subscription.
3. Use the search function to find help regarding billing issues or refunds.
4. You can choose to chat with a support agent or request a call back for further assistance.

Additionally, if you need to cancel the subscription, you can follow the instructions provided on the Microsoft support site regarding subscription management.

I hope this helps you resolve your issue quickly!