can not setup my PIN

Question

I faced a problem when trying to log into my PC, as I am prompted to set up my PIN. When I attempt to do this, I encounter an issue because I previously changed some security settings to receive verification messages and related communications via email instead of my phone number, as illustrated below. Since I cannot access my PC, what steps should I take?

Answer 1

Welcome Khalid Ramadan,

Thank you for reaching out to Microsoft Q&A forum.  

I understand how frustrating it can be when you are unable to set up your Windows PIN because your Microsoft account security information change is still pending, and this is preventing you from signing in to your PC. 

Before moving forward, I would like to narrow this down a bit: 

• Are you signing in to this PC using a Microsoft account or a local account? 
• Are you able to sign in using your account password instead of the PIN on the sign-in screen? 

In the meantime, you can try the workaround steps to troubleshoot the issue:  

Step 1: On another device, go to account.microsoft.com and sign in with the same Microsoft account used on the PC. 

Step 2: Open the Security section, then review Advanced security options. 

Step 3: Check if there is a pending security info change and select Cancel this request if that option is available. 

Step 4: If cancellation is not available, wait until the security info change is fully completed, then restart the PC and try setting up the PIN again. 

Step 5: On the PC sign-in screen, select Sign-in options and choose Password to access Windows without using a PIN. 

Step 6: After signing in successfully, go to Accounts, Sign-in options, then remove and re-add the Windows Hello PIN. 

The above steps are provided based on the information I have learned so far, I wish that will be helpful to you. If your problem still cannot be solved by these steps, you could tell me about the specific situation in the next reply. I will continue to assist you in solving the problem. 

---

Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below. 

---

P.S: If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.