How to get Authenticator to answer up to posted code on PC

Question

While using Microsoft Authenticator the PC I am using to get into my sharepoint work account displays a two digit code but Authennticator never displays this code for me to approve the login.

Have you seen this problem, and what was the resolution.

Very Best

[Moderator note: personal info removed] 

Answer 1

Hello @Sydney P. Jones,

Welcome to Microsoft Q&A Forum!  

To better understand your situation and guide you correctly, could you please confirm whether you are an end user or a global administrator of your Microsoft 365 tenant?  

The next steps will depend on your role:  

1. If you are an end user  

The quickest and most effective solution is to contact your organization’s IT administrator. They can revoke your current Multi‑Factor Authentication (MFA) settings and allow you to re‑register.   

You may share this official Microsoft article with them for detailed guidance: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…    

2. If you are an administrator  

Please check whether there is another admin in your tenant. If so, they can reset your MFA configuration by:  

• Signing in to the Microsoft Entra Admin Center  
• Navigating to Users > Your Account > Authentication methods  
• Selecting Require re‑register MFA  

You will then be prompted to set up MFA again at your next login.  

3. If you are the only administrator  

In this case, you will need to contact Microsoft’s Data Protection team, who are authorized to verify your identity and reset MFA settings. Please call Microsoft Support using the appropriate regional hotline listed here: Customer service phone numbers - Microsoft Support  

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:   

(When you call the support number, you may hear an introduction of about 30 seconds such as "you can visit the link...". You can ignore this introduction and wait until you are presented with the options. Then press "1" as a business email user, and again "1" for technical help.)     

In some regions, the initial interaction may be automated, so here’s a general idea of how the conversation might go to help you prepare:       

• What kind of problem are you experiencing?          
• Answer: Authenticator          
• What products do you use?          
• Answer: Office 365 for business          
• Is this for an education or company account?          
• Answer: For companies          
• Are you an administrator?          
• Answer: Yes          
• Are there any other administrators in your organization?          
• Answer: No. I am the only admin in my tenant           
• Do you need a... Service request?           
• Answer: Yes. I need to create a ticket. Please send me direct to the Data Protection Teams.       

During the phone call, you will need to provide the information associated with your subscription, such as your company name, billing details, phone number, and an alternate email address, etc. This information allows the Data Protection team to verify your identity and securely assist you in regaining access to your administrator account.      

 

Could you please confirm which of the three cases applies to you? Once I have this information, I can guide you further and ensure you get the correct next steps.  

Thank you, and I look forward to your reply.  

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Answer 2

It seems like you are experiencing issues with Microsoft Authenticator not displaying the code needed for login. This can happen for a few reasons:

1. Ensure the Authenticator App is Updated: Make sure that your Microsoft Authenticator app is updated to the latest version on your device.
2. Check Account Configuration: Verify that your account is properly configured in the Authenticator app. Sometimes, if the account was set up incorrectly, it may not show the necessary codes.
3. Use Alternative Sign-in Methods: If the Authenticator app is not providing the code, consider using alternative methods for multi-factor authentication, such as receiving a text message or email.
4. Re-register the Authenticator: If you have recently changed devices or reset your phone, you may need to re-register your account in the Authenticator app. This can often resolve issues with not receiving codes.
5. Contact Support: If the problem persists, contacting Microsoft support may be necessary to resolve any underlying issues with your account or the app itself.

These steps should help you troubleshoot the issue with the Microsoft Authenticator not displaying the required code for your login.