0x80070005)

Question

what is this code and how do i fix this problem i get this in update and can not open miscrosoft store

Answer 1

Hi, I'm John! I will help you with this.

May I know what troubleshooting steps have you already taken? This will help me avoid recommending them again.

Also, could you provide me with a screenshot of your current Windows OS Build?

To do this, press the Windows key + R to open the Run dialog, type winver and press Enter.

---

Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

The error code 0x80070005 typically indicates a "General access denied error." This means that there are permission issues preventing access to certain files or registry keys necessary for the operation you are trying to perform, such as updating Windows or accessing the Microsoft Store.

To resolve this issue, you can try the following steps:

1. Check Permissions: Ensure that your user account has the necessary permissions to access the files or registry keys. You may need to adjust the permissions for the specific files or keys that are causing the issue.
   • You can check the CBS.log file located at %Windir%\logs\CBS to identify which specific file or registry key is causing the access denial.
2. Run Windows Update Troubleshooter: Use the built-in troubleshooter for Windows Update to identify and fix issues automatically.
   • Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters > Windows Update.
3. Perform a Clean Boot: Sometimes, third-party applications can interfere with the update process. Performing a clean boot can help identify if this is the case.
   • You can find instructions on how to perform a clean boot in Windows by searching for "clean boot" in the Start menu.
4. Run System File Checker: Open Command Prompt as an administrator and run the command sfc /scannow to check for and repair corrupted system files.
5. Check Group Policy Settings: If you are on a network managed by an organization, certain Group Policy settings may prevent updates or access to the Microsoft Store. You may need to contact your IT administrator to check these settings.

If these steps do not resolve the issue, you may need to look into more specific solutions based on the exact context of the error, such as checking for antivirus software that might be blocking access.

---

References:

• Windows Update common errors and mitigation
• Error 0x80070005 when you install or access OneDrive
• Microsoft 365 Apps activation error 0x80070005
• Error 0x80070005 when you install or access OneDrive