my account has been hacked and I'm unable to use it

Question

The titles of folders and tabs are no longer in English so I can not trouble shoot or access the help option

Answer 1

I never lost access, I can't read anything or almost anything in my email!!! I am ready to shut down Outlook since I can not get real help

Answer 2

Hi,

Thank you for sharing your question. I understand how worrying and disorienting it feels when your account suddenly changes language and appears compromised, especially when you can no longer navigate menus or access help the way you normally would. I know this situation can make you feel stuck, but we can walk through steps to get control back.

This usually happens when someone gains access to your account and changes key settings such as display language, region, or security preferences. When those are altered, the interface no longer appears in English and it becomes difficult to find the right repair options. The good news is that you can still recover your account by using Microsoft’s account recovery tools and resetting your security information.

You can resolve this by going to https://account.live.com/acsr on any browser, where you can begin the account recovery process even if your account interface is in another language. Once you regain access, you can reset your password, review your recent activity, remove unknown sign‑in sessions, and change the display language back to English under your account settings. This will restore your interface and prevent further unauthorized changes.

Before we continue, can you tell me whether you can still sign in at all, or whether the login page itself is no longer accepting your credentials? That helps determine whether we start with password recovery or security verification steps.

Please feel free to follow up, and I’ll guide you step‑by‑step until your account is secure and back in English.

 

I hope this helps.

 

Best Regards,

Noel

Answer 3

If your account has been hacked and you're unable to access it, here are detailed steps you can take to recover your account and secure your information:

1. Use the Microsoft Account Recovery Form:
   • Go to the Microsoft account recovery page.
   • Fill out the form with as much information as possible. This includes any previous passwords, email addresses of contacts, and details about your account activity. The more information you provide, the better your chances of recovery.
2. Check for Language Settings:
   • If the titles of folders and tabs are not in English, look for a language option in the settings. This is often represented by a globe icon or a dropdown menu at the bottom or top of the page. Changing the language back to English may help you navigate the recovery options more easily.
3. Contact Microsoft Support:
   • If the recovery form does not work, you can contact Microsoft Support directly.
   • You can do this by visiting the Microsoft Support page and looking for options to chat or request assistance.
   • Explain your situation clearly, mentioning that your account has been hacked and you are unable to access it.
4. Secure Your Devices:
   • Run a full antivirus scan on all devices you have used to access your Microsoft account. Ensure that your antivirus software is up-to-date to detect any potential threats.
   • Consider changing passwords for other accounts that may be linked to your compromised account to prevent further unauthorized access.
5. Inform Your Contacts:
   • Notify your contacts about the situation. Let them know that your account may have been compromised and to be cautious of any suspicious messages or requests that may come from your account.
6. Monitor for Suspicious Activity:
   • Once you regain access to your account, check for any unauthorized changes or activity. Look for unfamiliar devices or locations that have accessed your account and report them to Microsoft.
   • Update your security settings, including enabling two-factor authentication (2FA) for added security.

By following these steps, you should be able to recover your account and secure your information effectively.