I want to talk to chat

Question

My computer has been locked by Microsoft because it detected a virus. I can not do anything with because the screen is locked.

Answer 1

Can you please hold down Ctrl+Alt+Del, then launch Task Manager, and then end all browser items there to close it. That page is definitely scam, but as long as you didn't call the number and engage in any of the requested activities, your computer is not hacked. It is just a pop up page that can have some audio effect (sometimes) and display in full screen mode, so it appears the computer is locked.

Scammers use various methods to trigger these pop-ups. Pop-ups are a form of online advertising. They are often integrated into websites or applications through ad services. Many websites use third-party advertising services to display ads. Sometimes, these ad services might inadvertently allow scam ads to be displayed. This does not mean the website itself is malicious, but it indicates a lack of stringent ad vetting.

You can read more about this type of support scam here: https://support.microsoft.com/en-us/windows/protect-yourself-from-tech-support-scams-2ebf91bd-f94c-2a8a-e541-f5c800d18435

Answer 2

Microsoft doesn't lock your computer if it has a virus. The message you are seeing on your screen is likely a scam, and your computer probably has no virus. Restart your computer to make the message go away. If you're worried about a virus, scan your computer with Microsoft Defender.

Answer 3

If your computer has been locked by Microsoft due to a detected virus, it is important to follow the appropriate steps to regain access. Here are some suggestions:

1. Restart Your Computer: Sometimes, a simple restart can help resolve temporary issues.
2. Boot in Safe Mode: If you can access the boot options, try starting your computer in Safe Mode. This can help you troubleshoot and potentially remove the virus.
3. Use Recovery Options: If your computer is still locked, you may need to use recovery options. This can include using a recovery drive or installation media to access recovery tools.
4. Contact Microsoft Support: If you are unable to resolve the issue on your own, it is advisable to contact Microsoft Support for assistance. They can provide guidance on how to unlock your computer and remove any threats.

To contact Microsoft Support, you can visit the official support website and look for options to chat with an agent or get help over the phone.

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References:

• Tech support scams