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Can't connect my domain to my 365 business account

Donald Franklin 0 Reputation points
2026-02-23T20:14:17.9833333+00:00

In the Admin section of my 365 business account, when I try to add a domain by clicking on the "use this domain" button I immediately get an error message. I also tried to get a new domain on the "byu a new domain" section and i immediately get an error message.

Moved from: Microsoft 365 and Office | Other

Microsoft 365 and Office | Subscription, account, billing | For business | Other
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  1. Jeanie H 11,895 Reputation points Microsoft External Staff Moderator
    2026-02-24T00:06:04.24+00:00

    Dear @Donald Franklin, 

    Thank you for posting your question in the Microsoft Q&A forum.  

    As a moderator, I don't have the tools to investigate your specific account directly because this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. However, I will try my best to guide you as clearly as possible.

    Is there a specific error code or a "Correlation ID" (a long string of numbers and letters) showing up in that error message? If you provide that, I can give you a much more surgical solution. Please help me by sending a screenshot error message.

    I look forward to receiving your support and response so that we can move forward with this.

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