My bank statement shows two charges for my Microsoft 365. I need refund of one of the charges

Question

I renewed my Microsoft 365 on 2/19/2026. Checked my bank account and you have billed me for two charges. How do I get refund of one of the charges.

Answer 1

Hello,

Please sign in using the same Microsoft account linked to your Capital One card through this link: https://go.microsoft.com/fwlink/?linkid=2246882

Once signed in, click “Investigate charge” at the top right, select the transaction, and submit it for review. The Microsoft billing team will verify the payment and contact you if a refund or further action is needed.

Answer 2

To request a refund for one of the charges on your Microsoft 365 subscription, you should contact Microsoft Support directly, as they have the necessary tools to assist with billing issues. Here are the steps you can follow:

1. Visit the Microsoft Support website.
2. Type "Contact" in the search box and select the option to get help.
3. Choose the appropriate category related to your subscription.
4. You can either chat with a support agent or request a call back.
5. Explain your situation regarding the duplicate charges and request a refund for one of them.

Additionally, you can check if the charge is eligible for a refund by following the instructions on the Microsoft refund page.

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References:

• How to get a refund on a Microsoft subscription
• Investigate a billing charge from Microsoft