Why Can't Microsoft 365 Premium Shared Users Access Copilot?

Question

I have 365 Premium shared with my wife's MS account. I can access copilot but she can't. Why, when it is shared?

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Moved from Microsoft Copilot | Microsoft 365 Copilot | Development

Answer 1

Hi @Gábor Balázsfalvi

Thank you for posting your question in the Microsoft Q&A forum.    

With a Microsoft 365 Family / Premium subscription, many benefits (such as the Office apps and storage) can be shared with family members. However, Copilot (AI) features are tied to the subscription owner’s account. 

This means: 

• The account that owns the subscription can access Copilot in supported Microsoft 365 apps. 
• Shared family members can use the apps themselves, but Copilot does not appear for them. 

This difference is related to how the Copilot entitlement is assigned to an account, not to a problem with your setup or your wife’s account. 

For more details, please refer to: Frequently asked questions about Copilot in Microsoft 365 subscriptions

Share your Microsoft 365 Family or Premium subscription

Learn more about sharing your Microsoft 365 Family or Premium subscription

I know this can feel disappointing, especially when the plan is meant to be shared. Unfortunately, this difference comes from how the Copilot entitlement is assigned to individual accounts rather than from any problem with your account. 

Hope that clears thing up and if you have any other questions or need further assistance, feel free to ask.         

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