I cannot log in as the default is going to an email address that doesn't exist

Question

When I am trying to log into my account on - https://login.live.com/

under the Microsoft icon is the correct email address

But then down below it has

Verify your email

We'll send a code to ni***@xxxxxxxx.com**. To verify this is your email, enter it here.

That email doesn't exist and I checked it is not linked to my account at all.

I tried "Signout and Forget" this email, but it still showed up.

I have also tried "Deleting my Browsing data".

I am trapped in this loop where I can't login.

Please provide some guidance and step by step instructions. thank you.

I am using a MACBook Pro. And Chrome browser.

Answer 1

If you are unable to log in because the system is trying to send a verification code to an email address that doesn't exist, here are some steps you can take:

1. Clear Cached Data: Since you've already tried deleting your browsing data, ensure that you clear the cache and cookies specifically for the login site. In Chrome, you can do this by going to Settings > Privacy and security > Clear browsing data. Make sure to select "Cookies and other site data" and "Cached images and files".
2. Use Incognito Mode: Open Chrome in Incognito Mode (you can do this by clicking on the three dots in the upper right corner and selecting "New Incognito Window"). This mode does not use cached data and may help you bypass the issue.
3. Check for Multiple Accounts: Make sure you are not logged into multiple Microsoft accounts. If you are, sign out of all accounts and try logging in again with the correct account.
4. Sign Out of Services Hub: If you are using Services Hub, follow the sign-out link to clear any sign-in issues that might be related to it. You can do this by visiting https://serviceshub.microsoft.com/account/signout.
5. Contact Support: If the problem persists, consider reaching out to Microsoft support for assistance. They can help you resolve account-related issues.
6. Verify Your Account: If you have access to the correct email address associated with your account, try using the "Can't sign in" link on the sign-in page to recover your account.

By following these steps, you should be able to resolve the login issue you're experiencing.

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References:

• Why can't I sign in to Services Hub with my preferred email account?
• I can't sign in and want to open a support case with Microsoft. What are the phone numbers for support?