How to Reach Customer Support via Phone or Chat

Question

My outlook email account was hacked, I have a case number. How can I speak to a person?

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

May I know more about the issue you have? If the account is hacked, here are the steps to recover the account:

Method 1. Recover a Microsoft account by resetting the password:

 

Go to this link: https://go.microsoft.com/fwlink/?linkid=2273955 and follow the prompt to reset the password.

 

Method 2. If you cannot reset the password or are unable to verify the account, I recommend submitting a recovery form:

 

https://account.live.com/acsr

 

Please complete the form and expect a reply within a couple of days.

If the issue persists, you may reach Microsoft Accounts and Billing support by following the steps below:

Go to this link: https://support.microsoft.com/home/contact

In the search bar, type in your issue, then hit enter.

Scroll down to the bottom and select the blue button "Contact Support"

For reference: https://support.microsoft.com/en-us/account-billing/reset-a-forgotten-microsoft-account-password-eff4f067-5042-c1a3-fe72-b04d60556c37

Answer 2

To speak with a live person regarding your hacked Outlook email account, you can follow these steps:

1. Visit the Microsoft Support Page: Go to the Microsoft Support website.
2. Contact Support: Type "Get Help" in the search bar and open it.
3. Chat with an Agent: Type "Chat with an agent" and press Enter. Then, click on the "Contact support" button at the bottom.
4. Select Your Product: Choose the product or service related to your issue (in this case, Outlook).
5. Follow Prompts: Follow the on-screen prompts to connect with a live agent.
6. Call Back Option: Alternatively, you can select the "Call me back" option and provide the necessary information for them to contact you.

Make sure to have your case number ready for reference when you connect with support.