MICROSOFT APPS DISAPPEARED

Question

I updated my laptop from Windows 10 to Windows 11 & now all my Microsoft apps disappeared. How do I resolve this problem?

Answer 1

Hello,

Are your personal files still present?

If your personal files are still available, please back them up to an external drive.

You can create a local account using the steps below.

Right‑click the Start button and open “Terminal (Admin)” or “Windows PowerShell (Admin)”.

Create a local administrator account.

Copy and paste the following command and press Enter.

(The username is set to Owner, but you may replace it with any name you prefer.)

net user Owner /add

If you want to set a password, use the following command.

(The password in this example is “2345”.)

net user Owner 2345 /add

Then enter the following command and press Enter:

net localgroup administrators Owner /add

Once completed, sign out and sign in to the new [Owner] account.

Check whether Microsoft apps are installed.

If they are installed, sign back in to your original account and switch it from a Microsoft account to a local account.

Then sign in to the new account and switch it from a local account to a Microsoft account.

For instructions on how to switch from a Microsoft account to a local account, please refer to the support article below.

Change From a Local Account to a Microsoft Account in Windows

Regarding your personal files, you can copy and paste them from the external backup drive, or open two File Explorer windows using the method in the support article below and copy and paste the files.

Fix a corrupted user profile

Answer 2

If your Microsoft apps have disappeared after upgrading from Windows 10 to Windows 11, you can try the following steps to resolve the issue:

1. Check for Updates: Ensure that your Windows 11 is fully updated. Go to Settings > Windows Update and check for any available updates.
2. Reinstall Microsoft Apps: You can reinstall the Microsoft apps through the Microsoft Store. Open the Microsoft Store, search for the apps you need, and install them again.
3. Run the Windows App Troubleshooter: Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters, and run the Windows Store Apps troubleshooter to identify and fix issues.
4. Check Installed Apps: Go to Settings > Apps > Apps & features and see if the apps are listed there. If they are, you might be able to repair or reset them.
5. Reset Microsoft Store: You can reset the Microsoft Store by running the command wsreset.exe in the Run dialog (Win + R).
6. Perform an In-Place Repair: If the above steps do not work, consider performing an in-place repair using the Windows 11 ISO, which can help restore missing system files without affecting your personal files.

If these steps do not resolve the issue, you may need to contact Microsoft support for further assistance.

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References:

• Microsoft Store not working – unable to download or update any apps
• Office 2021 desktop apps fail to open, cannot restore or uninstall