Share via

My purchased game is showing two account the account which I purchase and the different account

Ameya More 0 Reputation points
2026-02-24T01:00:48.3566667+00:00

WhatsApp Image 2026-02-20 at 16.50.52

WhatsApp Image 2026-02-20 at 16.50.51

Windows for home | Other | Gaming
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. nobuko c 120.7K Reputation points Independent Advisor
    2026-02-24T12:39:08.6333333+00:00

    Hello,

    According to the image, your Xbox profile and Microsoft Store account do not match.

    If you have created multiple Microsoft accounts, please make sure you sign in to the Microsoft Store using the same Microsoft account that is linked to your Xbox profile.

    The message also says that your Rockstar Games account is already linked to another account in the Xbox PC app. Do you recall anything about this?

    Additionally, is the email address shown in the image actually your email address?

    If not, there is a possibility that your account has been hacked.

    To check for any signs of unauthorized access, please follow the steps in the Xbox support article under “Protecting an account that may have been compromised.”

    Secure your account if you think you’ve been hacked

    0 comments No comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.