Microsoft Clarity + Funnels

Question

Hello!

I am struggling with Funnels inside Microsoft clarity. Do you have any tutorials more with funnel area? I already added the steps but I still can't see any conversion ratings or the results.

Thank you in advance for advice or feedbacks!

Answer 1

Hello kisha mad
Thank you for posting question to Microsoft Q&A Forum.

According to your question, I've tried to find published documentation but I have not seen any "data limit" or the need for "3 days" to display information. As your platform is Shopify - which is outside from Microsoft's resources.

Please check on these articles:
https://learn.microsoft.com/en-us/clarity/setup-and-installation/funnels
https://cleancommit.io/blog/step-by-step-guide-to-shopify-funnel-tracking/
Note: This information is provided as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link
Please review the suggestion above and compare this to your environment.

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Answer 2

I have an ecommerce funnel.
my advertorial and sales page are in funnelish and my checkout is in shopify. I already added the codes and can see them in the recordings but I can't see any data for the complete funnel steps. Is there like a data limit like i need to have 3 days of information before i see some results?

Answer 3

To troubleshoot your issue with Funnels in Microsoft Clarity, here are some steps and tips you can follow:

1. Ensure Proper Setup: Make sure that you have correctly set up your funnel steps. You can create new funnels code-free by going to Settings -> Funnels -> New funnel. Drag and drop your desired smart events or page visits as steps in the funnel.
2. Check Dashboard Metrics: Once your funnel is set up, you should be able to see metrics such as conversion rate, sessions converted, and median time to convert on the dashboard. If these metrics are not displaying, it could be due to insufficient user engagement with the defined actions in your funnel.
3. Engagement Required: The funnel metrics will only appear after users engage with the actions defined in your funnel. Ensure that there are users interacting with your site or app in a way that triggers the funnel steps.
4. Review Filters: If you have applied any filters, make sure they are not overly restrictive, which could prevent data from being displayed. You can set funnels through filters as well, so double-check those settings.
5. Consult FAQ: For more specific issues or questions, refer to the FAQ section for additional guidance.

If you continue to experience issues, consider reaching out to Microsoft support for more personalized assistance.