Can’t access Microsoft authentication app

Question

I can not get the Microsoft code because I bought a new phone and the code is not come to the new phone.

Answer 1

If you are unable to access the Microsoft Authenticator app because you have a new phone, and you cannot receive the authentication code, you will need to follow these steps:

1. Contact Microsoft Support: Since you are likely locked out of your account, you should reach out to Microsoft Data Protection Support. They have tools to help verify your identity and regain access to your account. You can find the customer service phone numbers on the Microsoft Support website.
2. Provide Necessary Information: When you contact support, be prepared to provide details about your account, such as your administrator email address and any error messages you are receiving.
3. Alternative Methods: If you cannot reach support directly, consider creating a new trial tenant. This will allow you to submit a support ticket regarding your locked account. You can sign up for a trial subscription through the Microsoft 365 website, and once you have access to the new tenant, you can raise a support request.
4. Verification: Be ready to verify your identity and administrative rights for the locked tenant when you contact support.

Following these steps should help you regain access to your Microsoft account.