Urgent: Lost Access to Partner Dashboard - Guest Account Conflict (#EXT#) and HTTP 500 Error

Question

Hello,

I am experiencing a critical issue with my Microsoft Partner Center account. I can no longer access my submitted applications or my developer dashboard.

Issue Description:

Account Status: My account is currently showing as a guest user with the format <PII removed>.

Missing Applications: My partner ID is showing as empty (), and none of my workspaces or submitted apps are visible.

HTTP 500 Error: When I try to switch to my "Default Directory" to recover my main profile, the system returns an HTTP ERROR 500.

Requested Action: I am unable to access the live chat or open a standard support ticket because of this identity conflict. I would appreciate it if a Microsoft Agent could reach out to me and convert this request into a private support ticket to help fix my directory association and restore access to my applications.

Email associated: <PII removed>

Thank you for your help.

Best regards, RIADH BEN KHALED

Answer 1

It seems you are experiencing issues with your Microsoft Partner Center account, specifically related to being recognized as a guest user and encountering an HTTP 500 error. Here are some steps you can take to address the situation:

1. Confirm Account Type: Ensure that you are using the correct credentials for your main account. Sometimes, accounts can appear as guest accounts if there is a conflict with the email format or if you are accessing the wrong directory.
2. Switch Directories: If you are trying to switch to your "Default Directory" and receiving an HTTP 500 error, this could indicate a server issue. You may want to attempt this action at a later time or try clearing your browser cache and cookies before attempting again.
3. Support Ticket: Since you mentioned that you cannot access live chat or open a standard support ticket, you can create a support ticket without signing in by visiting the support page directly. This may allow you to report your issue and request assistance in resolving the directory conflict.
4. Contact Support: If the above steps do not resolve your issue, consider reaching out to Microsoft support directly via their contact page. You can select the product you need help with and follow the prompts to get assistance.
5. Emergency Access Account: If you have set up an emergency access account (break-glass account) in Microsoft Entra, you may use that to regain access to your account and resolve the conflict.

These steps should help you in addressing the issues with your Partner Center account. If the problem persists, it is best to wait for a response from Microsoft support after you submit your ticket.

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References:

• Troubleshoot sign-in issues and account access problems
• Support from Microsoft