Being charged sales tax in Oregon

Question

Being charged sales tax in Oregon

SG 0

I moved from Tennessee to Oregon and changed my address but I'm still getting charged sales tax. My shipping and billing addresses are both Oregon. This seems to be a major problem according to multiple other people, so you need to fix this please! And I also want a refund for the sales tax you've charged me for the last four months. I have clicked all over and can't seem to find a way to contact Microsoft directly - I don't want the robots help - I want a human being to tell me how to get this issue resolved immediately.

2 answers

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Answer 1

Ian-T 7,630 Microsoft External Staff Moderator

Hi SG

Welcome to Microsoft Q&A forum and thank you for your question.

I would need some more information regarding your question, please kindly follow these questions below so that we can work on this together:

Which Microsoft account is being charged? (Personal Microsoft account email vs. work/school account)
When did you update your address to Oregon, and where was it updated? (Microsoft account profile, Microsoft 365 subscription page, Microsoft Store, or all of the above)
Can you confirm the exact billing address currently shown on your subscription invoice? (City, state, ZIP — as displayed on the invoice, not what was entered)

Hope to hear from you soon. Thank you for your time

Ian-T 7,630 Reputation points Microsoft External Staff Moderator

2026-02-26T07:34:09.17+00:00

Hi SG

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
SG 0 Reputation points

2026-02-27T00:47:58+00:00

It's a personal Microsoft acct. I changed it after we moved here, which was the end of October. I don't remember an exact date and Microsoft does not send confirmation emails showing when you change billing info. But it shows my Oregon address on both shipping and billing info. It's [Moderation note: personal information removed]. But on the invoice it still shows [Moderation note: personal information removed].
Ian-T 7,630 Reputation points Microsoft External Staff Moderator

2026-02-27T02:40:46.13+00:00
Hi SG. Thank you for your response.

For personal accounts, the invoice address is locked to whatever address was on the account at the exact time of purchase or renewal. If the address was later changed (for example, after you moved), and it does not automatically update or reissue past invoices. Address changes only apply to future charges.

The next step that I would highly recommend is to contact Microsoft Support directly so that they can have a further look into this for your, please kindly follow these steps to contact support:

Go to: https://support.microsoft.com/ , choose Microsoft 365 and click Get Home support

Type in live chat, click Contact Support

Choose Products and services as Microsoft 365 and Office. Category as Billing and Account profile questions.

Click on Chat with a support agent in your web browser to get connected to a live chat agent. Provide your order number, the invoice showing the Tennessee address, and your current Oregon billing address

I hope my answer helps. Hope you have a great day
SG 0 Reputation points

2026-02-27T03:41:11.8366667+00:00

I tried three times. I also tried this same thing the other night. It won't sign me in from the page to contact Microsoft. I just changed my credit card entirely, which has my Oregon address for billing, so I'm hoping that'll fix the issue since it's a totally different card. All I can say is that for being a big computer company, Microsoft is not very user friendly when you need help with something!
Ian-T 7,630 Reputation points Microsoft External Staff Moderator

2026-02-27T03:55:21.85+00:00

Hi SG, thank you for your quick response.

I truly apologize for the inconveniences that you are facing, and for not giving you the solution that can help you solve the issue. My role is limited to accessing the internal resources to fix this myself.

I hope that changing to a new card will help solve this quickly.

Thank you for your understanding.

Answer 2

To resolve the issue of being charged sales tax in Oregon, you will need to contact Microsoft Support directly. Since you are looking for human assistance rather than automated help, here are the steps you can follow to reach a live agent:

Visit the Microsoft Support website.
In the search bar, type "Get Help" and open it.
Type "Chat with an agent" and press Enter.
Click the "Contact support" button at the bottom.
Choose the products and services for which you need help.
Follow the on-screen prompts to connect with a live agent.
Alternatively, you can select the "Call me back" option and provide your information for a callback.

For the refund of the sales tax charged over the last four months, you can mention this when you connect with the support agent. They will be able to assist you with the refund process as well.

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Being charged sales tax in Oregon

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