my account was hacked

Question

Good evening, my account was hacked. It does not allow me to change the language of the page and it does not allow me to delete the account. What can I do? It constantly sends a threatening email.

Answer 1

Hi Victoria Gutierrez Fajardo,

Thank you for reaching out to Microsoft Q&A forum.

I am sorry you are dealing with this. If your Outlook.com account was compromised, please try the steps below.

1. Change the display language

• Based on your screenshot, please select "Chung" > "Ngôn ngữ và thời gian" > "Ngôn ngữ", choose your preferred language, then click "Lưu".

2. Report the threatening email(s)

• Select the message, choose Report, then select Report junk or Report phishing (you can also block the sender).

3. If you want to delete/close the Microsoft account

• Use this guide and follow the prompts: How to close your Microsoft account

Note:

• If you recently had to reset your security info, Microsoft may require a 60‑day wait before you can close the account.
• To help prevent this from happening again, please turn on two-step verification (2FA) in your Microsoft account security settings.

Please feel free to let me know if you have any further updates, thanks.

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