Admin Assistant copilot agent API Access - Servicenow

Question

Hi Team,

We are trying to set up a ServiceNow Power Platform connection that uses Microsoft Entra ID oAuth to authenticate with apsNOW

Below is the documentation steps following to setup OAuth, refer section - 'Steps to create Microsoft Entra ID OAuth User login' in below link

https://learn.microsoft.com/en-us/connectors/service-now/#how-to-set-up-a-servicenow-power-platform-connection-that-uses-microsoft-entra-id

issue:

Capture.PNG - as per the documentation setting up step but we are getting below issue at this step:

"This provided "Application B" ID c26b24aa-7874-4e06-ad55-7d06b1f79b63 does not return anything in our Microsoft Entra ID tenant"

Please guide us how to resolve the issue.

Thanks,

Sai Kumar

Answer 1

The error message:

"This provided 'Application B' ID c26b24aa-7874-4e06-ad55-7d06b1f79b63 does not return anything in our Microsoft Entra ID tenant"

means that the Application (client) ID you entered does not exist in your Microsoft Entra ID (Azure AD) tenant, or you do not have access to it.

How to resolve:

Verify Application Registration:

Go to Azure Portal.

Navigate to Azure Active Directory > App registrations.

Search for the Application (client) ID: c26b24aa-7874-4e06-ad55-7d06b1f79b63.

If you do not see it, it means: The app is not registered in your tenant, or you are using the wrong tenant.

Register the Application:

If the app does not exist, you need to register a new application as per the documentation steps.

Click New registration.

Fill in the required details (name, redirect URI, etc.).

After registration, use the new Application (client) ID.

Check Tenant:

Make sure you are in the correct Azure AD tenant (the one used for your Power Platform/ServiceNow integration).

Permissions:

Ensure you have the necessary permissions to view and register applications in the tenant.