[URGENT] Nuance FreeSpeech 12 DB Connection Failure and Request for EOS Documentation

Question

Technical Support Request

1. Customer and Product Information

Product Name: Nuance FreeSpeech 12

Company Name: Industrial Bank of Korea (IBK)

2. Issue Description

Situation: Following a recent security patch on the DB server, the connection between the Nuance FreeSpeech 12 engine and the database has been lost, resulting in a complete service outage.

Symptoms: DB connection errors occur when attempting to start the service manually, and the authentication process is failing to operate.

3. Request for Assistance

Technical Support: We are requesting a guide or remote assistance to restore the FreeSpeech 12 connection settings after the DB security patch.

• Request for Official Documentation: Please provide an official document specifying the End of Support (EOS) and End of Life (EOL) dates for the Nuance FreeSpeech 12 product we are currently using. This is essential for establishing our infrastructure modernization roadmap.