How do I cancel a reoccurring bill for office365 when my username has been deleted

Question

My username that is attached to a reoccurring billing from my credit card has been deleted but I am still being charged with no way of accessing the account, please help!

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

If your username has been deleted and you are still being charged for a recurring billing on Office 365, you have a couple of options to address this issue:

1. Contact Microsoft Support: Since you cannot access the account due to the deletion of the username, reaching out to Microsoft Customer Service directly is advisable. They can assist you with your billing issue and help you cancel the recurring charge. You can find contact options by searching for Microsoft Support and selecting the appropriate category for your issue.
2. Cancel through your Credit Card Issuer: If contacting Microsoft proves difficult, you can also consider reaching out to your credit card issuer to dispute the charges or request a cancellation of future payments. This may be a quicker solution if you are unable to resolve the issue with Microsoft directly.

It's important to act quickly to prevent further charges while you seek assistance.

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References:

• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help?
• Can I speak to someone? -- Billing issues