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Access denied to onedrive. its a new subscription

Rinsha Elachola 0 Reputation points
2026-02-24T06:24:49.5733333+00:00

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Hi Sir,

We have subscribed new family plan and we are not able to login to the drive. sense last week onwards we trying to reach your team there no any option.

kindly request to support here. its very support.

Moved from Microsoft 365 and Office | OneDrive | For business | Windows

Microsoft 365 and Office | OneDrive | For home | Other
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  1. Xavier-D 5,400 Reputation points Microsoft External Staff Moderator
    2026-02-24T11:28:10.72+00:00

    Hello Rinsha Elachola

    Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. 

    Thank you for posting on Microsoft Q&A forum

    I understand you can't access OneDrive and receive the access denied screen.

    Are you using OneDrive apps or OneDrive Web?

    First let verify your subscription status:

    Next let try accessing OneDrive web using incognito mode to see if you still encounter the same issue:

    If you get access denied on OneDrive app, try reset OneDrive. Please refer to this site for instruction on how to do it:

    https://support.microsoft.com/en-us/office/reset-onedrive-34701e00-bf7b-42db-b960-84905399050c

    Feel free reply back to this post if you need further assistance, I'll be happy to help.

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