keyboard problem

Question

In my desktop cannot typing using keyboard . keyboard is okay , it is working on other desktop but not working on this desktop .now I am typing using onscreen keyboard . How can fix this problem ?

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Answer 1

Dear saswati sarkar, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I’m sorry to hear that the physical keyboard is not responding on this specific desktop. Since the same keyboard works on another desktop. To help narrow this down and provide the most relevant steps, could you please share a few details below? 

• Which Windows version are you using (Windows 10 or Windows 11)? 
• Is the keyboard USB wired, wireless with USB receiver, or Bluetooth? 
• When the keyboard is connected to the affected desktop, do Caps Lock / Num Lock lights toggle on/off when pressed? 
• Do other USB devices (mouse/USB drive) work normally on the same USB ports? 
• Did this start after any recent Windows update, driver update, or new software installation? 

In the meantime, here are a few basic steps you can try: 

1. Basic connection checks 

• Disconnect the keyboard and reconnect it firmly. 
• Try a different USB port, ideally a rear USB port on the desktop (directly on the motherboard). 
• If it’s a wireless keyboard: Move the USB receiver to another port. If it supports re‑pairing, re-pair the device 

2. Check Windows Accessibility settings 

• Go to Settings > Accessibility > Keyboard 
• Turn OFF: Filter Keys, Sticky Keys and Toggle Keys (optional) 
• Then test typing again. 

3. Reinstall keyboard drivers in Device Manager 

• Press Win + X > Device Manager > Expand Keyboards 
• Right‑click each entry under Keyboards (for example HID Keyboard Device / Standard PS/2 Keyboard) > Uninstall device 
• Restart the PC (Windows should re-detect the keyboard driver automatically) 

4. Prevent Windows from powering down USB devices 

• In Device Manager, expand Universal Serial Bus controllers 
• For each USB Root Hub / Generic USB Hub: Right‑click > Properties > Power Management then uncheck Allow the computer to turn off this device to save power 
• Restart and test again 

5. Run Windows keyboard troubleshooter  

• Go to Settings > System > Troubleshoot > Other troubleshooters 
• Run Keyboard troubleshooter (if listed) 

6. System file checks 

• Open Command Prompt (run as Administrator) and run each: sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth 
• After it completes, restart and test again. 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

I hope the steps above help restore your physical keyboard input on this desktop as quickly as possible, so you can stop relying on the On‑Screen Keyboard. Wishing you a smooth experience getting your keyboard working normally again and continuing your tasks without interruption. 

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