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Post/ask in the Dynamics community:
facing an issue while creating an account in Dynamics 365.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 88%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Shravan Das | CM.com
20
Reputation points
Steps to reproduce the bug: Go to Dynamics 365 → Copilot Service Admin Center → Channels → Accounts → Add Account. When I enter the App ID and Client Secret, it shows the error: “We couldn’t validate your app.”*
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I’ve attached screenshots where I entered the App ID and Client Secret.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 48%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Sayali-MSFT 5,191 Reputation points Microsoft External Staff Moderator2026-02-24T11:20:02.7366667+00:00 Hello Shravan Das | CM.com,
Thank you for bringing this issue to our attention. We will look into it and get back to you shortly.
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Answer accepted by question author
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Gérard Oomens 119.4K Reputation points Volunteer Moderator2026-02-24T11:09:44.8666667+00:00