mail virus

Question

i could not recieve any mail and hacked massage appeared in my email every time

Answer 1

Hello,

Make sure you do this on a computer, not on smartphone or tablet. Go to https://www.outlook.com and log in, click on the gear icon on the top right to launch the settings.

Then, on the Mail tab, go to Rules. Are there any rules set up here? If yes, delete them all.

Then check the conditional format, again, if it's there, delete it.

Then, check Forwarding and IMAP, If any items are present, delete them as well.

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If you can't find anything, go to https://account.live.com > Your info > Sign in Preferences. Make sure to check all the aliases here. If you don't recognize any there, delete it.

Then go to Security > Manage How I sign in, make sure all contact info is yours. Then scroll down on the same page, look under App Password, click on remove existing app passwords as well.

Please make sure you change your password and enable two-step verficiation.

Go to your account online, go to Devices, remove any devices you don't recognize.

Then go to Security, click on Sign out everywhere. This is meant to kill any session that's still connected. Unfortunately, this one will take 24 hours to take effect.

Then, take one step further - Go to your Microsoft account online https://account.live.com> Sign in > Your info > Sign in preference. Add an alias - You have two options here:

Create new: this will allow you to use the native domain outlook.com to create a new alias.

Add existing: this will allow you to add a 3rd party email address, such as yahoo, gmail, as long as they are not already associated with another Microsoft account.

Once added, make this new alias your primary alias, do NOT delete the old alias. Then at the bottom, click on "Change sign in preference". On the next page, uncheck the box for the old alias. This means, from now one, the old alias cannot be used to sign into your Microsoft account, but it can be still used to receive emails, etc.d

Answer 2

If you are unable to receive emails and are receiving messages indicating that your account may have been hacked, it is important to take immediate action to secure your account. Here are some steps you can follow:

1. Change Your Password: If you haven't already, change your email password to something strong and unique.
2. Check for Suspicious Activity: Look for any unusual activity in your account, such as missing emails or changes to your settings.
3. Review Inbox Rules: Check if there are any suspicious inbox rules that may be forwarding your emails to unknown addresses or moving them to different folders.
4. Enable Two-Factor Authentication: If available, enable two-factor authentication for an extra layer of security.
5. Run a Security Scan: Use antivirus software to scan your device for any malware or viruses that might be affecting your email.
6. Contact Support: If you continue to experience issues, consider reaching out to your email provider's support for assistance.

These steps can help you regain control of your email account and protect it from further unauthorized access.

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References:

• Respond to a compromised cloud email account
• Message Trace FAQ in Exchange Online
• Is this legit email also?
• Outlook is using a temporary email and I cannot receive emails
• Every day, I receive emails saying I got answers to my followed questions, but I never followed those questions