Family Safety settings dialog appears twice when switching device category

Question

Environment:

• Browser: Brave 1.87.190 (Chromium-based)

OS: Windows 11 Enterprise 23H2

Build: 10.0.26100 (Build 26100)

Steps to Reproduce:

Open the Microsoft Family Safety page

Select a family member

Navigate to a device category (e.g., Windows)

Switch to another category (e.g., Xbox)

Click on “Settings”

Expected Result: Only one settings dialog should appear.

Actual Result: The settings dialog is rendered twice (duplicated overlay).

Repro Rate: 100% (happens every time on my system)

Answer 1

Hi, Lars Hafemann

Welcome to Microsoft Q&A forum.

What you’re seeing is almost always a browser-side rendering glitch where the Family Safety page binds the same “open settings” action twice after you switch device categories, so one click creates two identical overlays.

Here are some suggestions you can try:

Quick confirmation and workaround: open the same page in Microsoft Edge (or Chrome). If the dialog appears only once there, it strongly points to a Brave-specific interaction rather than your account or Family Safety configuration, and it gives you an immediate way to manage settings without the duplicate overlay.

In Brave, turn Shields off just for the Family Safety site, then reload. Shields can block or modify scripts and storage on a per-site basis, and when a site’s UI scripts are partially blocked, you can end up with duplicated UI layers like the double dialog you described.

Clear the site data for the Family Safety domain, then do a hard refresh. Corrupted cached scripts or stale site storage can cause the page to load mismatched UI code paths, which often shows up as duplicated popups after navigation between sections.

Temporarily disable Brave extensions (especially ad blockers, script blockers, privacy tools) and test again. Extensions can hook into page events, and with single-page apps this can accidentally trigger the same action twice after you switch tabs or categories.

If you need to report it: use Microsoft Support’s “Contact support” path or send logs from the Family Safety mobile app. Providing the exact repro steps and your Brave version helps them correlate it with known UI issues and triage faster.

Hope this helps. Feel free to get back if you need further assistance.

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