Share via

1st line ITSD support - Best starting exam

G 0 Reputation points
2026-02-24T08:34:28.6933333+00:00

Hi there, hope all is well. What's the best exam to start with for a 1st line ITSD role, i already have ITIL?

Not sure why my manager is requesting me to start with AZ104?

Thank you in advance.KR

G

Community Center | Not monitored
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Q&A Assist
    2026-02-24T08:34:39.47+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    For a 1st line ITSD (IT Service Desk) role, the best starting exam would typically be one that aligns with foundational IT skills and knowledge, such as CompTIA A+ or similar certifications. However, since you already have ITIL, which focuses on IT service management, transitioning to more technical certifications could be beneficial.

    Your manager's suggestion to start with the AZ-104: Microsoft Azure Administrator exam could be due to the increasing demand for cloud skills in IT roles. The AZ-104 certification focuses on core Azure services, workloads, security, and governance, which are valuable for many IT support roles today, especially as organizations move towards cloud-based solutions.

    If you're considering the AZ-104, ensure you have hands-on experience with Azure and a solid understanding of its core services, as this will help you in the exam and your role in IT support.

    References:

    1 person found this answer helpful.
    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.