Microsoft Security | Microsoft Entra | Other
Additional Microsoft Entra services and features related to identity, access, and network security
log in issues
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 54%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
gavin hutchinson
0
Reputation points
so my i cant access my business account
when i try to log in it asks for authenticator app code but i have swapped phones in the last year so i don't have the app set up , I'm getting error code AADSTS900561 , i have spoken to and been hung up on by the support number numerous times, I've even created a new account so i could access the support from but this account isn't working either so I've presently got 2 365 accounts I'm locked out of one i want to cancel and the other has all my accounts held hostage, how do i take my accounts to my accountant if I cant access them, this is starting to feel like a dystopian comedy, could someone please help im a single business owner trying to make a honest living and having to deal with this is impacting on my work income and mental health
Moved from: Microsoft 365 and Office | Access | For business | Windows
Microsoft Security | Microsoft Entra | Other
Sign in to answer