#Microsoft Security | Microsoft Entra | Microsoft Entra ID

Stas Dernovoy 0

I lost the phone that had MFA for the tenant administrator account. How can I restore access to the account?

Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator

2026-02-24T09:50:14.3533333+00:00

Hello Stas Dernovoy

Thank you for reaching out to Microsoft Q&A.

I understand that you are locked out because of MFA. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only: -

Please send me the detail via private message. So, we can assist you further
Shubham Sharma 10,645 Reputation points Microsoft External Staff Moderator

2026-02-25T14:41:24.81+00:00

Hello Stas Dernovoy

Could you please provide an update into private message?

Your answer