Need more activation for my office 2021 LTSC standard

Question

I need more activation on my office 2021 LTSC installation.

Answer 1

Hello @Heikkilä Seppo

Welcome to the Microsoft Q&A Community! 

Thank you for reaching out. I understand you need assistance with your Office 2021 LTSC activations. Based on Find and use product keys for volume licensing | Microsoft Learn, each activation permanently consumes one count from the activation pool, and it does not mention about automatically freeing up activations from unused or retired machines. Hence, it's recommended that you should have Microsoft Support review your activation history and help increase your MAK activation limit or explore suitable alternatives. 

To ensure your case reaches the correct support team, please follow the steps below to submit a support request through your Microsoft 365 Admin Center: 

1. Sign in to the Microsoft 365 Admin Center using an account with Global Admin, License Admin, or Support Admin permissions. 
2. On the left navigation menu, select Help & Support  
3. In the query box, type "manage volume licensing" together with your question to help target your query more accurately. If you see a drop-down list, select the item closest to your question, or continue typing your question, then press Enter. 
4. If the results don't help, at the bottom, select Contact Support. 
5. Enter a description of your issue, specify the License ID or VL agreement number your issue relates to. For example: “Requesting MAK activation increase for Office LTSC 2021 due to exhausted activation count. Need assistance from the Volume Licensing Activation Support team.” 
6. Confirm your contact number and email address, select your preferred contact method, and then select Contact me. 
7. Provide the following information in the ticket to help the engineer process the request quickly: 
   • Your Organization/Company Name  
   • Your Agreement Number (from VLSC) 
   • The exact MAK key needing additional activations 
   • Explanation of the issue, for e.g: “We frequently reimage devices, resulting in MAK activations being consumed at a high rate.” 
   • Approximate number of additional activations needed 
   • Contact information for follow‑up 
8. Submit the request. A Microsoft Support engineer specializing in Volume Licensing Activation will contact you to assist with increasing the activation limit. 

For more details on how to get support, kindly refer to: Get support - Microsoft 365 admin | Microsoft Learn

If you need help gathering any of the required details before opening the ticket, feel free to let me know. I’m happy to assist. 

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Answer 2

To obtain more activations for your Office 2021 LTSC installation, you can use either the Key Management Service (KMS) or Multiple Activation Key (MAK) methods, depending on how your organization is set up for volume activation.

1. Key Management Service (KMS): If your organization has a KMS host configured, Office will activate automatically without user interaction after the first run, provided that the KMS host has received at least four prior activation requests.
2. Multiple Activation Key (MAK): If you prefer to activate Office using a MAK, you will need to enter the MAK product key to activate Office online or by telephone.

Make sure you have the necessary keys available and follow the appropriate activation method based on your setup. If you need further assistance, consider reaching out to your IT administrator or Microsoft support for help with volume licensing.