Microsoft Bookings Staff Role not editable

Question

In Microsoft Bookings, whether I add new Staff or edit existing ones, the Role field is set as Guest and is NOT editable.

I understand that this might be an issue regarding the Microsoft License associated to

that Staff. Therefore I would like to ask: which License should be allocated to a certain

account, such that the Role field becomes editable in Staff tab in Bookings ?

If there are other causes for this problem I would be interested to find out.

Thanks in advance.

Answer 1

Hi,

Thank you for sharing your question. I understand how confusing and limiting it can be when every staff member appears as a Guest and you’re unable to adjust their role, especially when you’re trying to set up Bookings properly for your team.

The Role field becomes locked to Guest when the staff account does not have a supported Microsoft 365 or Office 365 license. Internal users require an eligible license for Bookings to recognize them as organizational members; otherwise, Bookings treats them as external guests. Microsoft Learn notes that licenses such as Office 365 A3/A5/E1/E3/E5/F1/F3/G1/G3/G5 and Microsoft 365 A3/A5/E1/E3/E5/F1/F3/Business Basic/Business Standard/Business Premium/Teams Essentials/Teams Premium enable full staff role functionality in Bookings.

To make the Role field editable, ensure the staff member has one of the supported Microsoft 365 or Office 365 licenses applied to their user account. After the license syncs, Bookings should recognize them as an internal user, and options such as Team Member, Scheduler, or Viewer will become available. Also verify that Bookings is enabled for your organization and that the staff member has a valid mailbox. If the account is a shared mailbox, convert it to a user mailbox and assign a license so Bookings can assign proper roles.

Are the staff accounts you’re adding regular licensed user accounts, or are any of them shared mailboxes or unlicensed profiles?

Feel free to share what you discover, and I’ll be glad to help you determine the next steps.

 

I hope this helps.

 

Best Regards,

Noel

Answer 2

In Microsoft Bookings, the ability to edit the Role field for staff members is typically dependent on the licenses assigned to those accounts. To have the Role field editable, the staff members should be assigned a license that supports the necessary permissions.

The following licenses are known to provide full functionality for Microsoft Bookings:

• Office 365: A3, A5, E1, E3, E5, F1, F3, G1, G3, and G5.
• Microsoft 365: A3, A5, E1, E3, E5, F1, F3, Business Basic, Business Standard, Business Premium, Teams Essentials, Teams Premium.

If a staff member is assigned a license that does not support the required features, they may be limited to a Guest role, which is not editable. Additionally, ensure that Microsoft Bookings is turned on for the organization and that the staff member has a valid email address.

If the issue persists even with the correct licenses, it may be beneficial to check if there are any organization-wide settings or policies that could be restricting access to certain features in Bookings.