correcting an Incorrect email address in Outlook

Question

An email address was added incorrectly in contacts and the person is not receiving emails. How do I edit an email address in Outlook

Answer 1

Hi Sandy Sasnett

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, I would like to share some information from my research and from Q&A Assist's recommendation that I hope will be helpful.

Update the Saved Contact

• Open Outlook and click on the People (or Contacts) icon (usually located at the bottom left or on the far-left navigation bar).

• In the search bar, type the name of the person > Double-click the person's name in the results list to open their Contact Card.
• Locate the E-mail field, delete the incorrect address, and type the correct one > Click Save & Close in the top-left corner.

Clear the "Auto-Complete" Cache

Even after saving the new contact, Outlook remembers the addresses you have used recently to help you type faster. You should delete the old memory. You can go to your Mail view and click New Email > In the To... field, start typing the person's name just as you usually would. When the list of suggestions pops up, look for the entry with the incorrect email address. Hover your mouse over that suggestion and click the X that appears to the right of the name and type the full email address manually one time. Outlook will save this new, correct address for future use.

Additionally, since this is a generic Business account, please note:

• If this is an external contact: The steps above will work perfectly.
• If this is an internal contact: You usually cannot change the email address of a fellow employee yourself. Internal contact information is managed by your company's IT administrator via the Global Address List (GAL). If a coworker’s email is wrong, please contact your internal IT Helpdesk to have it updated on the server.

I hope this information proves helpful!

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 2

To edit an email address in Outlook, follow these steps:

1. Open Outlook and navigate to the People or Contacts section.
2. Find the contact whose email address you want to correct.
3. Double-click on the contact to open the contact details.
4. In the contact details, locate the email address field and edit it to the correct email address.
5. After making the changes, click Save & Close to save the updated contact information.

This should ensure that emails are sent to the correct address moving forward.