Subscription Charge - Billing question

Question

Hi,

You have been charing a subscription fee of £13.82 every month since June 2025.

When I login to my account I cannot see any record of these transactions, no invoices either, yet I have been receiving notification emails every month.

I would like to cancel this subscription, but as there is nothing appearing on the account I am not able to.

I have attached a print screen.

Kind regards,

Answer 1

Hi @User 23, 

Thank you for posting your question in the Microsoft Q&A forum. 

Based on the details you shared that you are seeing a monthly subscription charge since June 2025 while no transactions or invoices appear in your account, and you would like to cancel. I truly understand this is concerning, and I appreciate the time you invested checking your account and providing the screenshot. 

This usually happens when the subscription is linked to a different Microsoft account or email alias than the one currently used to sign in. Additionally, some subscriptions are billed through the Apple App Store or Google Play, so invoices do not appear on the Microsoft Services and subscriptions page. In some instances, a reseller or a separate billing profile was used at purchase, which prevents the charges from showing under your present sign in. 

To request a correction or reissue, I recommend creating a support ticket with Microsoft’s Billing team, who can review the invoice and assist further to check your credit card charge correctly. This is the best way to ensure your request is handled securely and appropriately.   

Please try these steps below to get in touch with the Billing team: 

Option 1: Create support ticket via Microsoft 365 Admin Center 

• First, sign in to the Microsoft 365 Admin Center with your admin account; if you don’t have access, please contact your IT administrator for support. 
• Next, open Help & Support by selecting the green button on the dashboard, so the support panel appears. 
• Finally, search and submit your request by entering “I need to check a subscription charge fee and I want to cancel the subscription,” then choose your contact method, time zone, and language, add details and any attachments, and click Contact me (a callback can help faster).  
• Please keep Tenant Name, Primary Domain, Global Admin Email, and payment proof (transaction ID or screenshot) ready. 

The support team may be able to reissue the invoice depending on your account type and region.    

Option 2: Reach out to Microsoft support via phone 

Moreover, if you cannot sign in to the Microsoft 365 admin center, please contact Microsoft Support via phone number: Customer service phone numbers - Microsoft Support - Select your country/region own phone number for support.    

As community moderators, we appreciate your understanding that our access to internal development details is limited. Our primary role is to guide users toward the appropriate resources and support channels. While we may not have visibility into deeper backend analysis, we’ll continue doing our best to support you within the scope of our responsibilities.    

Looking forward to your response and wishing you a great day ahead.   

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".     

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.   

Answer 2

I think that… when the fee shows but the sub’s gone, it’s sometimes cuz billing slipped onto a secondary alias on ur MS acct, so try any old alias/mail u added before… and if that still doesn’t surface it, try signin once w/ that alias itself, it’s the only other clean way to make the sub show.