Hyperlinks do not open on OneNote web version

Question

There is an issue with OneNote web version where the hyperlink acts really weird. I have tried few possible methods to make it work but it's frustrating.

1. Normally clicking on the link does not work
2. Ctrl+ Click does not work
3. Right Click on the link and Select Open Link - this works
4. Once we do open via Open Link the links start working normally with a single click.
   However, once I refresh the page it's back to the first step that does not allow to open link

This is not specific to any particular formatting; anyone can test this by adding a link to a text on web version and find this issue

Can someone recommend me if there is a solution to this?

Answer 1

Hi @Nitin Mishra 

Welcome to the Microsoft Q&A forum, and thank you for taking the time to share your situation. 

I appreciate how clearly you explained the pattern (normal click doesn’t open, Right‑click > Open link works, then links behave normally until the page is refreshed). I understand how this can interrupt your workflow. 

Please try the steps below to migrate the issue: 

1/ Quick isolation test (helps confirm whether this is browser/session related) 

• Open OneNote for the web in a Private/Incognito window 
• Then test clicking a hyperlink again. 

If links open correctly there, the cause is commonly an extension or cached site data. 

2/ Temporarily disable extensions that may intercept clicks/links 

Please disable extensions, especially: 

• Ad blockers (AdBlock/uBlock) 
• Privacy/script blockers (Ghostery/Privacy Badger/NoScript-type tools) 
• “Open links in…” helper extensions 

After disabling, refresh OneNote for the web and test the link again. 

3/ Short-term option if you need consistent link navigation right away: 

If you’re working heavily with links, using Open in OneNote (desktop app) is typically the most consistent experience while we isolate the web behavior. 

4/ Since you have checked all the steps, but the issue still persists, I believe Microsoft Support Engineering should step in to investigate further. Please reach out to them directly.  

• Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket. Please note that you’ll need an account with admin rights to sign in to the Microsoft 365 Admin Center.  
• Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.   

Note: Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.  

I hope this information is useful. As other users will also be searching for guidance in this community, clicking “Accept Answer” would be a wonderful way to amplify your impact. Your action not only helps others with similar questions find the right solution faster, it also highlights your role in shaping a more helpful and informed community.    

Thank you again for your time and for raising this important usability concern. If you have any further questions or need additional assistance, please don’t hesitate to reach out. 

I look forward to your thoughts on this. 

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