Subscription REFUND

Question

Hello,

I would like to request a refund for the recent subscription made.

Payment was only today . I have now turned off auto renewal, but I would like to cancel my subscription and get a full refund please.

I have tried to do this on my end but I cannot figure it out.

Thanks

Abegail F.

Answer 1

Hi,

Refunds are typically issued with the cancellation for some specific countries.

https://support.microsoft.com/en-us/account-billing/countries-with-prorated-refunds-for-microsoft-subscriptions-38c81df4-10c1-f3eb-8d2f-b04f980c435f

Please contact Microsoft Support for further assistance.

Please go to the https://support.microsoft.com/contactus page

Type "Billing and refund" option and press Enter.

Please click on the "Contact support" button at the bottom.

Select the Product and Category for support based on your requirements.

The available support methods will be shown to you.

I hope this information helps. If you have any more questions, don't hesitate to reach out.

Otherwise, please take a moment to rate the answer. Wishing you good luck!

Answer 2

To request a refund for your recent subscription, you can follow these steps:

1. Cancel the Subscription: Since you have already turned off auto-renewal, you can proceed to cancel your subscription. Go to Microsoft Account Services, sign in, and locate your subscription under "Services & subscriptions." Click on "Manage" next to your subscription and select "Cancel subscription" or "Turn off recurring billing."
2. Request a Refund: After canceling, visit the Microsoft Store refund request page. Sign in and choose the recent charge related to your subscription. Fill out and submit the refund request form.

If you encounter any issues, you may want to contact Microsoft Customer Support for further assistance.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Game Pass refund - Microsoft Q&A