I have updated my payment method but Micosoft keeps sending me paymenr requests with the old method

Question

Microsoft keeps trying to take my subscription payment using my old credit card number and keeps sending me notices to update my payment information.

I did this some time ago but Microsoft is not using the updated payment method.

Answer 1

How do I contact support?

Answer 2

If Microsoft is still attempting to charge your subscription using the old credit card number despite your update, it may be due to the new payment method not being properly associated with your subscription. Here are some steps you can take to resolve this issue:

1. Verify Payment Method Association: Ensure that the new payment method is correctly associated with your subscription. You can check this in your account settings.
2. Clear Outstanding Balances: If there are any outstanding balances on your account, this can prevent the new payment method from being used. Make sure to clear any dues.
3. Contact Support: If the issue persists, it may be best to contact Microsoft Support for assistance. They can help you verify the status of your payment methods and subscriptions.

Additionally, if you are using a browser to manage your payment methods, try clearing your browser's cache or using a different browser to ensure that you are seeing the most up-to-date information.

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References:

• Manage payment methods for Microsoft business accounts
• Troubleshoot Azure payment issues