Why doesn't my age verification work?

Question

Whenever I try to do my age verification, it doesn't work and I've tried to put my id, my phone number and even a picture of my fave but it says verification failed; what do I do?

Answer 1

Hello. Make sure your date of birth matches your account, use a clear government-issued ID, and follow the on-screen instructions exactly. Avoid edited images or photos of screens. Microsoft can check it.

Answer 2

I cannot provide specific information regarding age verification issues as it is not covered in the available context. For assistance with age verification problems, I recommend checking the support resources or help documentation related to the specific service you are trying to use.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Troubleshoot issues when you sign up for a new account in the Azure portal