Hi , I noticed someone else seems connected to my personnal email address

Question

Hotmail address : <Mod remove PII> @hotmail.com

I cannot log in with my microsoft account.

Can you help me please to make disappeared this unknow account that I see when I am logging on my email address

Denis Cadoret

<Mod remove PII>

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Hacked:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that as the email address has been changed to that of the hacker &/or 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs

Answer 2

It sounds like your Hotmail account may have been compromised, especially if you see an unknown account connected to your email address. Here are steps you can take to address this issue:

1. Try Account Recovery: Go to the Microsoft account recovery page and follow the prompts to recover your account. Make sure to use any recovery options available, such as alternate email addresses or phone numbers that you may have set up.
2. Contact Microsoft Support: Since you are having trouble logging in, it's advisable to contact Microsoft Support directly for assistance. They can help you with account recovery and may have additional tools to verify your identity.
3. Check for Account Activity: If you regain access, check your account activity for any unauthorized changes or settings, such as forwarding rules or linked accounts that you did not set up.
4. Secure Your Account: Once you regain access, immediately change your password to a strong, unique one. Enable two-factor authentication (2FA) again, and ensure that your recovery options are up to date.
5. Monitor for Further Issues: Keep an eye on your account for any suspicious activity and inform your contacts about the potential compromise to prevent them from falling victim to phishing attempts.

If you continue to face issues with the recovery process, it may take some time for Microsoft to resolve any service problems you encounter. Be persistent in reaching out to their support team for help.

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References:

• My personal hotmail account hacked by hacker with authentication app enabled. - Microsoft Q&A
• Why can't I log in to my Outlook account? - Microsoft Q&A