How I can recover my ssd

Question

So Im trying to get onto my ssd which was on my laptop which has had its motherboard destroyed. So I tried to get my bitlocker key from my microsoft account that I only created for my pc. But when I logged in it tells me it locked my account and is now asking for a phone number. The issue is I didnt even know my account had a phone number because the only other time I ever logged in was when windows randomly removed my password and never asked for verification. And I have a new phone number now. So I dont know how to access my encryption key. I tried to fill out that one form but I said I was denied... One question I gave about that when it asks for my name does it want to original name with the account or the most recent name. (That I changed because I thought it would change the user folder name). But I also heard about a 30day wait window. How do I know if this has started? Cause that annoying but atleast I can get my data back. I had a bunch of school work saved on my drive an now Im being forced to redo it. I feel like I have all the data to prove its my hardrive an account like I could probably even provide the account creation data the full phone number the name of the account the computer serial number literary everything and Im just kinda pissed that they won't give me my data.

What can I do?

Answer 1

Dear @Sebastian Morawski,

Thank you for posting your question in the Microsoft Q&A forum.

I apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps: Please sign in to Microsoft account | Sign In or Create Your Account Today – Microsoft.

If you can sign in via the above link, then kindly use this link to check which account contains the correct BitLocker recovery key: Microsoft account | BitLocker recovery keys.

If not, please refer to this article to recover your account. Help with the Microsoft account recovery form - Microsoft Support

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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