Bought Microsoft Office 2024. Got message to reactive Microsoft 363. Uninstalled reinstall. Still reactive messages

Question

I purchased Microsoft Office 2024 on 4th Feb. After installation when opening Word/Powerpoint etc. I kept getting message to reactive my purchase for Microsoft 365. I was told to uninstall all, so Microsoft 365 as well, and reinstall Office 2024 which I did. For a week everything worked well.

Now when I open Word/Excel etc. I'm left with most functions disabled. This time I'm told Microsoft 365 which I purchased in 01/01/2023 needs to be 'Manage/Resubscribe'.

I uninstalled Office 2024 again today but now I'm not able to reinstall it as under 'Purchase history' it says I've made no purchases in the last 3 months. I'm unable to work as I don't have the packages I need. Frustrating.

I've looked in the account where I purchased Office 2024. No purchases listed.

Answer 1

Hi Sonia,

You should see your active installation at https://account.microsoft.com/services from where you can install Office.

Answer 2

I've deleted Office 2024. How do I reinstall it as it's showing I've made no purchases in the last 3 months. Can you send me a link please? Thanks

Answer 3

Hi,

Remove all the office installations using the steps below - 2024 and 365 both.

1. Select the button below to start the uninstall troubleshooter.

Uninstall

1. Click Open if you get a pop-up window indicating This site is trying to open Get Help.
2. Follow the prompts on the remaining screens and when prompted, restart your computer.

Taken from:

https://support.microsoft.com/office/uninstall-microsoft-365-or-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8

Then, try installing Office 2024 again, and kindly let me know.

A Windows MVP writes content on the above website, so it is safe. However, do watch out for the ads. It should translate into your Browser language automatically.